At Metahuman Labs, your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our website or shop with us.

By using our site, you agree to the terms below.

WHAT WE COLLECT
We collect information that helps us process your order, improve your experience, and keep everything running smoothly. This may include:

• Your name, address, phone number, and email
• Payment details (handled securely by our payment provider)
• Your order history and preferences
• How you interact with our website (e.g. pages visited, items viewed, IP address)

Some data is collected automatically through cookies or third-party tools like Shopify and analytics platforms.

WHY WE COLLECT IT
We use your information to:

• Process and ship your orders
• Provide customer support
• Improve our products and website
• Send order updates and (if you opt in) occasional marketing
• Detect fraud or misuse
• Comply with legal obligations

 
WHO WE SHARE IT WITH
We only share your information when necessary — for example:

• With Shopify, our ecommerce platform
• With trusted providers who help us with shipping, payments, tech, or marketing
• With government or legal authorities when required by law

We never sell your personal data.

SHOPIFY'S ROLE
Our store runs on Shopify, which also collects and processes some of your data. You can read more about how Shopify handles personal information here: Shopify Privacy Policy

YOUR RIGHTS
Depending on your location, you may have rights to:

• Access the data we hold about you
• Ask us to delete or correct it
• Opt out of marketing emails (unsubscribe links are included in every email)
• Lodge a complaint with a privacy regulator if needed

To make a privacy-related request, please visit our Contact page. We may need to verify your identity before processing certain requests.

DATA SECURITY & STORAGE
We take reasonable steps to protect your data, but no system is 100% secure. We keep your data only as long as necessary for the purposes listed above or to meet legal requirements.

INTERNATIONAL TRANSFERS
Your data may be processed or stored outside Australia, including by Shopify or third-party service providers. We ensure appropriate safeguards are in place when this happens.

CHANGES TO THIS POLICY
We may update this policy from time to time. The latest version will always be posted on our website.

CONTACT US
If you have questions or concerns about this Privacy Policy, please get in touch via our Contact page.